Return & Refund Policy

Effective date: July 1, 2026

Thank you for supporting our small, family-owned business. Every PartForge product is precision-engineered and 3D-printed to order in our workshop in Cypress, Texas. Because each item is made individually, our return terms depend on the type of item you ordered. Please read the category that applies to your item before you order, and reach out any time through our website chat if you are unsure which one you have.

Return Categories

Every product page lists one of the three categories below. The category tells you what return options apply to that specific item.

Standard. 30-day returns. If you change your mind, you may return the item within 30 days of delivery for a refund of the item price, provided it comes back unused and in resaleable condition. Original and return shipping are not refunded on a change-of-mind return.

Made to Order. 30-day returns with a 25% return fee. These items are produced for you after you order, so a change-of-mind return within 30 days of delivery is refunded at the item price less a 25% return fee, and only if the item comes back unused and in resaleable condition. Original and return shipping are not refunded. The fee helps cover the material, machine time, and labor already spent producing an item we may not be able to sell again.

Custom. Final sale, not returnable. Items made to your specification, such as a custom color, size, text, or design you requested, cannot be returned for a change of mind, because they cannot be resold to another customer.

These change-of-mind terms are separate from your rights if something is wrong with your order. Damaged, defective, and incorrect items are always covered, including Custom items. See "Damaged, Defective, or Incorrect Items" below.

Condition Requirements

Change-of-mind returns must come back in resaleable condition, meaning we can sell the item again as new. In practical terms that means the item is:

• Not installed, mounted, or used
• Free of scratches, scuffs, adhesive residue, or modification
• Returned complete, with all included hardware and parts

Refunds on change-of-mind returns are issued after we receive and inspect the item. An item that arrives used or not in resaleable condition may receive a reduced refund or, if it cannot be resold at all, be declined. We photograph returned items on arrival so any condition question can be resolved fairly. You are welcome to open packaging to check fit; we do not require items to be unopened.

Shipping Costs on Returns

On a change-of-mind return, the refund covers the item price only. Original outbound shipping is not refunded, and you are responsible for the cost of shipping the item back to us. If your order shipped free, there is no separate shipping charge to withhold, so a change-of-mind refund is the full item price you paid. This does not apply when something is wrong with your order; for damaged, defective, or incorrect items we cover shipping both ways at no cost to you.

How to Start a Return

Contact us through the chat function on any page of www.partforgeusa.com within 30 days of delivery, with your order number and the item you would like to return. We will confirm your item's category, provide a return address, and walk you through the next steps. Please wait for our confirmation before shipping anything back so we can match your return to your order.

Order Cancellations

Because production typically begins within hours of order placement, we can only accept cancellations if the item has not yet entered production. Please contact us immediately through our website chat if you need to cancel. Once production has started, an order cannot be cancelled, though it may still be eligible for return under the categories above once delivered.

Damaged, Defective, or Incorrect Items

We stand behind the quality of every part we ship. Regardless of an item's return category, including Custom items marked final sale, we will make it right if your order arrives with any of the following:

• A manufacturing defect (broken, warped, incomplete, or failed print)
• Damage that occurred during shipping
• The wrong item, size, or color compared to what you ordered
• A product that does not match the description on our website

How to report a problem. Contact us through our website chat within 14 days of delivery with your order number, a clear description of the issue, and photos or a short video showing the defect, damage, or incorrect item. If the problem is shipping damage, include a photo of the packaging as well. Please do not discard the item or packaging until your case is resolved.

Resolution. Each case is reviewed individually. Once we have your report and supporting details, we will respond within 2 business days with one of the following:

• Replacement. We produce and ship a corrected item at no cost to you. This is our most common resolution.
• Refund. A full or partial refund to your original payment method, where a replacement is not practical.
• Return for inspection. In some cases we may ask you to return the item. When we request this, return shipping is at our expense via a prepaid label.

We will always work with you in good faith to reach a fair outcome.

What Is Not Covered

• Damage caused by misuse, modification, or installation outside of the product's intended use
• Normal wear and tear after extended use
• Compatibility issues with products, tools, or cases not listed in the product description
• Color and finish variation within normal manufacturing tolerance for 3D-printed materials
• Change-of-mind or damage issues reported after the applicable window

Refunds

Approved refunds are issued to your original payment method. Change-of-mind refunds are processed after we receive and inspect the item, typically within 3 business days of inspection. For damaged, defective, or incorrect items, we issue the refund or ship the replacement as soon as we have confirmed the problem. Your bank or card issuer may take additional days to post the credit.

Your Legal Rights

Nothing in this policy limits or replaces the consumer-protection rights you have under the laws of your country, state, or province, including any statutory cancellation, cooling-off, warranty, or conformity rights. Where your local law grants you rights that go beyond this policy, those rights take precedence. Customers in regions with mandatory distance-selling or withdrawal rights, such as the EU and the UK, retain those rights in full.

Changes to This Policy

As our business grows and the markets we serve change, we may update this policy. The "Effective date" at the top reflects the most recent update, and any changes apply to orders placed after that date. The terms in effect when you placed your order are the ones that apply to that order.

Contact Us

Questions about this policy or a specific order? We're here to help. Use the chat function in the bottom corner of any page of www.partforgeusa.com. We typically respond within a few hours on business days.

PartForge LLC
Cypress, Texas