Shipping Policy

Thank you for supporting our family-owned workshop. This policy explains how your PartForge order will ship. Because every product is custom made to order in Cypress, Texas, please review the details below before placing your order.

Processing Time

All PartForge products are made to order. Production typically begins within 24 hours of your order being placed and typically ship out within 1-3 days of completion. Larger or more complex orders may require additional production time, and we will reach out if we anticipate a notable delay.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing the next business day.

Shipping Method

Our standard shipping method is USPS Ground Advantage. For larger packages, or when we determine a different carrier is more appropriate for the size, weight, or destination of your order, we may ship via FedEx or UPS at our discretion. You will receive tracking information regardless of the carrier used.

Shipping Costs

Shipping costs are calculated at checkout based on package weight, dimensions, and destination. The rate shown at checkout is the final shipping cost — there are no additional shipping fees added after your order is placed.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Tracking information typically updates within 24 hours of shipment. If your tracking does not show movement after several business days, please reach out through our website chat and we will look into it.

Delivery Timeframes

Delivery times depend on the carrier, destination, weather, and other factors outside of our control. PartForge is not responsible for carrier delays once a package has been handed off. Tracking information provided by the carrier will be the most accurate source for your specific shipment.

Shipping Destinations

We currently ship to all 50 U.S. states, including Alaska and Hawaii, as well as APO/FPO/DPO military addresses. Delivery to Alaska, Hawaii, and military addresses may take longer than to the contiguous U.S.

Shipping Address Accuracy

Please double-check your shipping address at checkout. We ship to the address provided on your order exactly as entered. If you notice an error, contact us immediately through our website chat — we can correct the address only if your order has not yet shipped. Once shipped, we are unable to change the destination, and packages returned due to an incorrect address may be subject to reshipment fees.

Lost, Damaged, or Undelivered Packages

If your tracking shows a package as delivered but you have not received it, please first check with neighbors, household members, and your local post office or carrier, as packages are occasionally marked delivered prematurely.

If a package is confirmed lost in transit, damaged during shipping, or marked delivered but not received, please contact us within 14 days through our website chat with your order number and any relevant details or photos. We will work with the carrier and with you to reach a fair resolution, which may include a replacement or refund on a case-by-case basis. See our Return & Refund Policy for full details.

Refused or Unclaimed Packages

If a package is refused at delivery or returned to us as unclaimed, we will contact you to arrange reshipment. Reshipment costs are the responsibility of the customer.

Changes to This Policy

As our business grows, we may update shipping carriers, methods, or available service levels. The "Effective date" at the top of this policy reflects the most recent update. Any changes apply to orders placed after the effective date.

Questions?

If you have questions about shipping, tracking, or a specific order, reach us through the chat function on any page of www.partforgeusa.com — look for the chat icon in the bottom corner. We typically respond within a few hours on business days.

PartForge LLC Cypress, Texas