Every PartForge product goes through strict quality inspection before it leaves our workshop. We're confident in what we ship — but if anything isn't right when it reaches you, we want to hear about it.
Before You Reach Out
Please have the following ready — it helps us resolve your issue as quickly as possible:
- Your order number (found in your order confirmation email)
- A brief description of the issue — what you expected and what you received
- Photos if applicable — these help us understand the situation quickly. If your item arrived damaged in shipping, please also include a photo of the packaging.
How to Contact Us
Click the chat icon in the bottom right corner of this page to start a conversation with our support team. You can type your order number and description directly in the chat, and attach photos or files right in the conversation.
No forms to fill out, no email to compose, no waiting on hold. Just tell us what happened and we'll get to work.
What Happens Next
Once we receive your message and supporting details, we will review your case and respond — typically within a few hours on business days. Every case is handled individually. Depending on the situation, we may offer a replacement, a refund, or ask for additional information to help us get to the right resolution.
What We Can Help With
- Shipping damage — items damaged during transit by the carrier
- Wrong item received — incorrect size, color, or product compared to what you ordered
- Missing items — order arrived but one or more items are not in the package
- Compatibility questions — not sure if a product fits your specific tool, case, or application
- Order status — questions about production or tracking
- General questions — anything else about our products or process
A Quick Note
We're a small, family-owned workshop — not a giant warehouse with an automated returns desk. That means a real person reads every message, reviews every photo, and personally decides how to make things right. We appreciate your patience, and we appreciate your business.
PartForge LLC
Cypress, Texas